Returns & Exchanges
At Ygwigs, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for items in their original, unaltered condition. Please ensure all lace remains uncut and the hair has not been chemically treated or styled to qualify for a full refund.
Initiate Your Request
Contact our customer support team at service@ygwigs.com within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Place the wig in its original packaging, ensuring all tags, silk bags, and free gifts are included and that the lace is intact.
Ship the Item
Affix the provided return label or use a trackable shipping service to send the package back to our designated quality control center.
Quality Inspection & Refund
Once our specialists verify the item's condition, your refund or exchange will be processed within 3-5 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing